Gamma App - Issue with uploading images and other media types. – Incident details

All systems operational

Issue with uploading images and other media types.

Resolved
Degraded performance
Started 10 months agoLasted 1 day

Affected

Web Application

Degraded performance from 11:00 PM to 3:06 AM, Operational from 3:06 AM to 4:17 PM, Degraded performance from 4:17 PM to 5:29 PM, Operational from 5:29 PM to 5:18 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our media provider has implemented another fix and processing is back to normal. We will continue to monitor on our side.

  • Identified
    UTC
    Identified

    Our media processing provider is again having issues. We're in touch with them to monitor progress.

  • Monitoring
    UTC
    Monitoring

    Our media processing provider has implemented a fix and are currently monitoring the result. Error rates have dropped to normal levels and the app is operating normally.

  • Identified
    UTC
    Identified

    The root cause of this issue is with the service provider we use for processing uploaded images. We are working with their support to resolve this.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.