Gamma App - DNS resolution issue for some areas in Brazil – Incident details

Experiencing minor outage

DNS resolution issue for some areas in Brazil

Identified
Partial outage 10 %
Started about 8 hours ago

Affected

Website

Partial outage from 9:00 PM to 12:00 AM

Web Application

Partial outage from 9:00 PM to 12:00 AM

API

Partial outage from 9:00 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    We have confirmed with our hosting provider Cloudflare that certain ASNs in Brazil are experiencing connection issues to gamma.app.


    We will provide updates here as they become available.

    The best known workaround is to use a VPN to access gamma.app from a different location.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with visitors in parts of Brazil being unable to access gamma.app.

    If you are impacted, please email support@gamma.app and provide them with the results of accessing these URLs (if available):

    https://gamma.app/cdn-cgi/trace

    https://gamma.site/cdn-cgi/trace

    https://speed.cloudflare.com (screenshot)